Fluent Support – Customer Support Plugin for WordPress
Fluent Support Pro is a powerful support ticketing system designed specifically for WordPress websites. It provides fast, reliable, and efficient customer support to various entities, including online shops, digital agencies, support agents, entrepreneurs, and service providers.
Fluent Support Features
- Product-based support: Fluent Support allows users to assign tickets based on product categories. This means that customers can get the right support from the right team.
- Automated reply: With Fluent Support, users can set up automated replies to frequently asked questions. This feature saves valuable time and keeps customers engaged.
- Performance tracking: The system tracks ticket progress, so users know where they stand in terms of support requests.
- Superfast SPA: Fluent Support uses VueJS & REST API, making it super fast and easy to navigate. Users can switch between pages without any delay.
- Custom fields: Fluent Support comes with custom fields such as checkbox, radio choice, WooCommerce orders, and other fields to collect additional customer information.
- Efficient workflow: The system automates workflow based on user activities, allowing users to focus on other activities while customer support takes less time.
- Customer details: Fluent Support shows customer details alongside each ticket, giving support staff an overview of purchase history, LMS progress, or CRM profile.
- Email support: Customers can open support tickets via email without signing up. The tickets are managed from the admin dashboard.
- Better team collaboration: Fluent Support ensures efficient support team communication with internal notes. Saved replies for repetitive tickets save countless hours of effective work hours and faster ticket replies.