YITH Live Chat
Recent research has proved that the 70% of the users use the chat to ask for information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customer’s thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Changelog YITH Live Chat 1.5.1
- Update: YITH plugin framework
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