Chat – Support Board – WordPress Chat Plugin
Support Board is a powerful chat and support solution to communicate with your users. Complete tickets system, chat, a dedicated membership system, and much more. No coding skills are required! Support desk and chat plugin for WordPress. A complete solution to provide support to your audience. The first WordPress plugin with a complete bot integration powered by API.AI by Google. The cheapest and best Slack integration.
Chat – Support Board – WordPress Chat Plugin Features
- Support and chat features
- Slack chat full synchronization – Send and receive user messages directly from Slack.
- Work immediately – Immediate installation and usage by just inserting the shortcode.
- Rich messages – Dialogflow bot rich messages sending.
- Bot – Integrate a multilangual bot powered by API.AI.
- Email notifications – Notify users and agents by email when a reply is received.
- Tickets system – Fast, powerful, and user-friendly tickets system.
- 100% responsive – Fully responsive for smartphones and tablets.
- Agents and users – Add and edit users and agents on the admin side.
- WordPress users – Login and membership can be also the original WordPress users system.
- Multilingual – Fully translatable on the admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated into 13 languages: English, Spanish, Chinese (simplified 简体中文), Chinese (traditional 繁體中文), Arabic (العربية), Portuguese, Dutch, Russian, Japanese, Italian, Deutsch, French, polish.
- Support desk only features
- Independent users system – Dedicated and independent users system disconnected from WordPress users.
- Login and registration forms – Custom registration form with four optional fields. Users can log in with a username or email.
- Scroll box – The support desk can use a scroll box container that creates an inner scrollable area, the box can be also fullwidth.
- Layouts – You can choose if show the profile image or not on both registration and conversation.
- Chat only features
- Unified administration – Manage both support and chat conversations and tickets in one place.
- Chat header styles – Customize the design of your chat by adding a background image and a brand logo image
- Sounds – Play a sound when the user receives a new message.
- Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
- Welcome message – Send a message to new users automatically. The message is sent only the first time the user visits your website and can play the message sound.
- Follow-up message -The chat can send a follow-up message automatically if no agent or bot replies within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Weblinks
- Other features
- Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Regular updates Like for all our products we guarantee constant updates and bug fixes.
- Developers API Simple to use but powerful API is available for Javascript and PHP.
- Colors Change the chat colors.
- Images Change chat icon.
Chat – Support Board – WordPress Chat Plugin Changelog 3.4.7
- bugfix: bug related to sounds and notifications on mobile.
- bugfix: bug related to WordPress custom user roles.
- bugfix: bug related to email piping and UTF-8 chars.
- bugfix: bug related to user notifications when the queue is active.
- bugfix: bug related to design automation.
- bugfix: bug related to the close chat button on mobile devices.
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