Awesome Support Documentation
The Awesome Support Documentation add-on fills a critical piece of your support infrastructure – end-user documentation that your users will love. And a tool that your agents can use directly inside of a ticket reply – without constantly switching browser tabs or applications.
With this add-on you can:
Create documentation for multiple products
Create extensive documentation that include multiple chapters and sections
Create separate or alternative documentation for each version of your product
Present a very functional user interface to the end user
Integrate documentation in the agent reply dashboard
Integrate documentation in the automatic search function when the user fills out a topic for a new ticket (coming soon)
Customize colors, fonts, logos etc so that they match your current brand
Create documentation on the fly – as you reply to a ticket.
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